This policy explains how Leap Driving Centre (“we”, “us” or “our”) looks after your personal information when you visit our website, contact us or have driving lessons with us. We follow UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

Leap Driving Centre is a driving school based in Farnham, Surrey, teaching in Aldershot, Camberley, Farnborough, Farnham, Fleet, Frimley, Guildford and Bordon. We are the controller of the personal information described in this policy, which means we decide how and why it is used.

You can contact us by calling or WhatsApping 07961 071696, or by using our contact page.

The personal information we collect

The information we collect depends on how you deal with us.

• Enquiries. When you use our enquiry form, we collect your name, phone number, email address, the area you are based in, whether you want manual or automatic lessons, and your message.
• Calls and messages. If you call or message us on WhatsApp, we see your phone number, your name if shown, and what you tell us.
• Lessons. If you become a learner, we collect the details needed to arrange and deliver your lessons, such as your pick-up address, availability, driving licence details your instructor needs to see, and your progress.
• Website use. Our website may collect technical information such as your IP address, browser, device and the pages you visit, using cookies and similar technologies. See our Cookie Policy.

How we use your information and why

We only use your personal information when the law allows us to. The main reasons are:

• To answer your enquiry and arrange lessons. This is taking steps at your request before a contract, and performing our contract with you.
• To run our driving school. This includes scheduling, record keeping, keeping you safe on lessons and improving our service. We rely on our legitimate interests, which do not override your rights.
• To meet legal obligations. For example, keeping financial records for tax purposes.
• With your consent. For non-essential cookies and any marketing messages. You can withdraw consent at any time.

We do not make decisions about you by fully automated means.

Who we share your information with

We do not sell your personal information. We only share it where we need to, with:

• Our instructors, so they can contact you and teach you.
• Service providers who help us run our website and business, including our website host (Hostinger), our email delivery provider for enquiry notifications (Brevo), and Google services such as analytics and Search Console where you have agreed to analytics cookies.
• Messaging services you choose to use, such as WhatsApp, which has its own privacy policy.
• Authorities and advisers where the law requires it, or where we need professional advice.

These providers only act on our instructions or under their own data protection duties.

How long we keep your information

We keep personal information only for as long as we need it.

• Enquiries that do not lead to lessons are kept for up to 12 months after our last contact, then deleted.
• Learner records are kept while you are having lessons and for a reasonable period afterwards.
• Financial records are kept for six years, as required for tax purposes.

Cookies and similar technologies

We use cookies that are essential for the website to work, and, with your consent, cookies that help us understand how the website is used. Full details, and how to change your choices, are in our Cookie Policy.

Where your information is processed

Some of our service providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision, so your information stays protected.

How we protect your information

We use sensible technical and organisational measures to keep your information safe, including secure hosting, access limited to people who need it, and secure delivery of enquiry notifications. No system is completely secure, so please do not send sensitive information through the website unless we ask for it.

Your rights

Under UK data protection law you have the right to:

• be told how your information is used, and ask for a copy of it
• ask us to correct information that is wrong or incomplete
• ask us to delete your information in certain cases
• ask us to restrict how we use your information
• object to us using your information for our legitimate interests
• ask for your information in a portable format
• withdraw your consent at any time, where we rely on consent

To use any of these rights, you can contact us by calling or WhatsApping 07961 071696, or by using our contact page. We will reply within one month. We may need to check your identity first.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Children and young people

Learner drivers are usually 17 or over, so we may sometimes deal with people under 18. If you are under 18, please ask a parent or guardian to be involved when you enquire or book. We do not knowingly collect information from children for marketing.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.

Contact us

If you have any questions about this policy or how we use your information, you can contact us by calling or WhatsApping 07961 071696, or by using our contact page.